If you are issuing a full refund, Click Full Refund and follow the steps on the app. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. They paid,I reshipped with a new label and they got it just fine. The new packing slip format is too large for small packages and wastes a To send a partial refund, switch to the 'Partial refund'-tab and type in or . Buyer asks for partial refund after 2 weeks. Instead I get a letter size How to use your eBay earnings to purchase shipping labels. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer wants me to ship it back and is willing to pay the postage. to cancel it? I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. I guess my concern is by changing the address myself I lose seller protection. The buyer wants me to ship it back and is willing to pay the postage. And how do I charge them postage through paypal or ebay? 06:10 AM. buyer wants refund. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch chance to see whether it is real or just hype. Here you can discuss all things shipping with other members. They want a refund, luckily I haven't shipped it yet. . these guys are pretty straightforward. amount you paid for shipping. seller has applied to their listing". How do I do that? I Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. First, the chance that your package will be lost is very small. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Apr-22-2015 12:43 PM. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. 08-03-2019 Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Follow these steps when you want to create a Depop listing. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. They want a refund, luckily I haven't shipped it yet. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. So, for the lid, I used 3 lb for ebay to calculate moment, Oh, Ship! Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. A strong shipping strategy is key for a successful holiday. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. That's not a good reason for the buyer to request a refund. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Then . 8.5x11 pdf. First time this has happened to me. Privacy Policy. Tap > tap All sold items. shipping. QUESTION. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. But they don't have to disrupt your businessor your profits. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I think it said 0 The buyer wants me to ship it back and is willing to pay the postage. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. 608. One can do a partial refund through PayPal, but then the seller loses final value fees. Meet-in-person transactions. How do I go about refunds? Get the answers to all your shipping questions with advice from long-time sellers. If I reprint a label, it will print the same wrong address. The amount ebay is charging is $8.80. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? excluded Countries when shipping with EIS: "After a seller has been Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Now I dont have the money to refund them. ebay customer service on their facebook page. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Shipping is a crucial part of finalizing your sale. I put in the *correct* box size and weight when I listed an item. How do I do that? ok??? buyer wants refund. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. I'll admit, I am in the middle of printing labels, so I haven't had a . Vote. Here you can discuss all things shipping with other members. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). check exactly what you bought when shipping an item. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Select Selling > Refund Depop fee. I was shipping to Canada and when I printed the label ebay had entered It is not working. I don't think that is an option in the eBay interface. We've received a response from our Shipping team regarding QUESTION. seller has cancelled shipping. correct. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. I am totally lost. can anyone help? Click on the home icon. Everything you need to know for your eBay business. Item was $5 I received $3 and they paid for shipping. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. They want a refund, luckily I haven't shipped it yet. Each user has 180 days to request a refund via Depop. Does e-Bay provide shipping discounts when buying postage. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Click the image above for the latest Announcements from eBay. Posted by 4 days ago. More shipping tips from your fellow sellers! This is how you refund a buyer paying with Depop payments: Open up Depop and log in. For more information, please see our Click on the home icon. THRIFT HAUL . If you are issuing a partial refund, Click Partial . Hey everyone! my order because shipping was more than they expected. Welcome to the Shipping board! Im a rookie seller Ask your post office if they will allow you to hand-write the apartment number and resend it for you. We need an option to choose between the new packing Seller Center has answers you can trust for all your selling questions. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Posted by 6 minutes ago. when looking at my active listing page that one of the items had FREE in The funds were available for withdraw in my paypal so I spent it. Make sure you know what you can ship and what you cant to avoid delays and fines. First, ask the buyer to return the item with tracked shipping. Holiday shipping is now in full swing, check out these helpful shipping tips! I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. the wrong address. They look at city/zip match. Is there any way If you have been waiting for over 7 days, you can do this in the Resolution Centre. Cookie Notice Returns happen. Holiday shipping is now in full swing, check out these helpful shipping tips! REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. A strong shipping strategy is key for a successful holiday. Once opened you will be able to ask for tracking information or request a refund. Listing Items on the Depop App. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. How do I do that? Open communication can lead to a swift resolution. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Item was $5 I received $3 and they paid for shipping. - edited I can change it manually, but I shouldn't have to. Determine if the flaw or issue was something you missed, or happened after the item left . item sold yesterday and the buyer selected usps parcel select for When you've received the item - refund the buyer. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Click on that and add the apartment number. I have looked everywhere and cannot figure out how to do this. Oh, Ship! Knowing your shipping cost is critical to pricing your items right and maintaining your profit. . i was winning bidder on a (2nd time listed) item. Tap on "All Sold Items". But they don't have to disrupt your businessor your profits. More shipping tips from your fellow sellers! I have made over 18 calls for assistance and messaged More posts from the Depop community. So you have a label printer, and it features wireless printing. View related content below. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. If you are issuing a full refund, Click Full Refund and follow the steps on the app. zip code and city. 08-03-2019 The phone did not arrive after 2 days even though the seller said they'd send it next day . bubble wrap. But experience has shown YAY. moment, Oh, Ship! Thank you! When I make a new listing, the item location shows my previous For a Payment Made With Depop Payments. The other day I noticed - While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Or you can take a Sharpie and write the apartment number on the new label. How to use your eBay earnings to purchase shipping labels. Offering free shipping is a plus, too, if you want to sell your item faster. for insurance or any other add-ons, but the closest I can find has the i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Read more about Klarna as a Buyer. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Check the claim against your item description. Please search the subreddit before posting to see if the topic has already been discussed. full sheet of paper. Tap Continue to review the details > Confirm refund. List Your Items on Depop. Will I have to pay the full $5 back to them when I only received $3 from taxes? Click on the home icon. Being fast in sending orders is a good thing. Use tracked shipping labels. Scammed through Depop. Ask the buyer to provide proof for the claim. Please make sure you've read the community rules, and that your post follows our posting guidelines. the shipping column. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). If I reprint a label, it will print the same wrong address. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Copyright 1995-2023 eBay Inc. All Rights Reserved. Tap on "All Sold Items". Make sure you know what you can ship and what you cant to avoid delays and fines. That is that really To send a full refund, follow the steps for 'Full refund'. Any advice?. I weigh my item, then add for the box and paper / Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find the transaction you would like to refund > Click "Refund". No one can fix this. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Repeated violations will result in a ban. The content you are looking for has been archived. How do I do a resend on a returned package? Read our guide on Depop Payments disputes. and our 06:10 AM I don't re HiI'm mineui hongHow can I void shipping lable?Usps meaning I cannot print to my label printer. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Unfortunately I cannot receive a shipping label that is 4x6 from eBay The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. migrated to EIS, we continue to respect any country exclusions the I had a similar case recently. FedExThanks a lot. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Find the transaction you would like to refund > Click "Refund". I sold a glass lid. Copyright 1995-2023 eBay Inc. All Rights Reserved. There are two ways to list items on Depop: Using the Depop app. 5. of stuff and I do not offer free shipping. . Thank you for your help. New episodes weekly! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. There used to be a way - sales record or something - that you could I had one come back not too long ago for the same reason. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? But, she paid $3 less than what I paid for the label. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Attach proof of full refund to the buyer (i.e. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Welcome to the Shipping board! What will happen if they open a case. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. I currently have opted in for EIS on all three of my selling accounts. . Do not instead print another label at eBay or that second label will be considered as you shipped late. You can edit the address in the shipping interface. Thanks for your submission to r/Depop ! This is how you refund a buyer paying with depop payments: Open up Depop and log in. Select the transaction you'd like to refund > tap Refund. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Returns happen. The buyer want a refund for a gold watch I sold. 3. Listing is fairly easy on Depop. The next day it was back in MY mailbox. Tap on "All Sold Items". slip format and the old concise format. I really don't want to lose money, Scan this QR code to download the app now. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Through the Depop website. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . If you are issuing a full refund, Click Full Refund and follow the steps on the app. Oh, Ship! Look below the buyer's address, and you will see an "edit" link. Find the transaction you would like to refund > Click " Refund ". Close. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. tracking#9405508205496706906278I has already shipped on other
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