Sign-up to get the latest news and update information from ServiceNow Guru! Let me know if it is possible. I have one variable that I need to have available due to some other scripting we have. catch(e){} if(item.id != IncNoti){ That worked wonderfully. Thats a great addition. Locking down variables by role without a script. based on what user enters in location, stock room values are available. Quite a lot shorter, hope this helps someone. Just check to see if the approval field on the request item is set to approved and then apply one of the solutions here. http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/. //Remove the Submit button No way that I know of currently. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. Thanks! By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. var items = $$(LINK).each(function(item){ I have seen scenarios before however, where I needed to limit the options available to a user so that they could really only perform one action. You can hide it like this though, Hi, I have used this script in a Client Script and it does indeed stop the right click on the header for non-admins BUT it appears to have disabled the right click on the field names for everybody Does anyone know why this is or how I get that functionality back for admins #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. The post Certified Diversity Recruiters appeared first on Crossfuze. First of many thanks for all the scripts. I was able to hide Submit button from the form depending on a category selected. As you know action.setRedirectURL() does not work with Service Portal, so I achieved it by changing some part of your code. April 17th, 2017 | 18 Comments. Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). Ive used the client script code provided and it is still resetting my date variables. Sounds like a ServiceNow bug to me. How to submit an existing catalog item from a script in Workflow?6. //Get the Variables section Can anyone tell me what is wrong with my code ???? link.hide(); Its possible, but its going to require some investigation and customization of the script. Does anyone know why this difference occurs? The entries for a journal field will only be displayed in the activity section of the record. I have noticed that if you have a date variable filled in and you make an update to the form i.e. I have the same issue when reloading the form the button re-appears. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Nathan this is great! The code for the new SN UI hid the back button. Just drag it to the page using the designer. Or is my system merely broken? If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); You can also easily add to the worknotes from the server script. The post Certified Diversity Recruiters appeared first on Crossfuze. Can this be modified for mandatory instead of read-only? . What about JUST removing the bottom buttons and keeping the top list? ( We just want to display a clean Request Item record with the variable values to the end user. This was just what I was looking for, thanks for sharing. Can you please help me on this. }. Enjoy! Hi Nathan, Thanks for code! Can you try changing your if statement to look like this and let me know if that helps? Atom For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. All rights reserved. Sorry I wasnt more specific on the variables. I just updated the article with the updated script. Using these core activities we can design the workflow. What if you wanted an easy way to disable everything BUT one button based on a change to a particular field? btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. This is what worked: // remove reference icon from all variables referencing sys_user table Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. :). Step 3: Connection Settings. If you just need to disable one or two variables on a single item then this is probably the best scripting option. Workflow is used to design service request fulfillment process. Each and every catalog have different categories. Is there any way I can call the out of the box event in form widget to update the record? Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. Only think I can say is to copy the code exactly. g_form.setReadonly(variables.laptop_desktop, false); ServiceNow had a couple of bugs when setting fields read only that I had to account for in this code (one with no scrolling or copy/paste in multiline text variables and one with date variables being blanked out on save). Making a field read-only with a client script should not make that field lose its value upon saveregardless of the script used. $$(.pointerhand)[0].hide(); // Current View and record number Let me know how it goes. However, Im not seeing readOnly anywhere in his script. Example buttons for Service Catalog items in the Service Portal. For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. When user wants any additional info user will add information in the comment field and hit on send button. http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles. In this article. We want only Severity Managers to be able to Resolve/Close these tickets. You may also consider the Locking down variables by role without a script method described above. No problem. I want to make additional comments mandatory whenever user clicks resolve incident button, This does allow setMandatory, but its a great way to do small client side stuff. When tested, the submitted form is empty. You can also see that the variable's Question text is being displayed above the button, however this can be made non-mandatory with a UI Policy change. If you could elaborate a workaround for this issue that would be greatly appreciated. Ian, could you tell us about your work around in more details? Click on New button. Thanks anyhow! The issue you describe affects both date and date/time variables and doesnt have anything to do with the script here. Locking down variables via client scripting. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. Is u_review an actual form field or is it a variable as well? Calgary has some new checkboxes on Catalog UI Policies: Applies on Requested Items and Applies on Catalog Tasks where you can make the fields read-only. For example, sometimes what you think is a Boolean could be a String. Service Portal widgets are useful for building and containing complex pieces of business or presentation logic, but typically they aren't used within the context of a Catalog Item. When i click the update button then all the data inthe form form should update in the service portal. } You can put whatever you want in the script field but it should include current.setAbortAction(true);. I also cleaned up the entire script so it should be more efficient now than it was before. To do this, you just have to create a before business rule on the table you want to restrict the editing of variables. I've updated the article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Step 3.2: ServiceNow OAuth. Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. Article task helps you to hands on or practice on catalog item. This works brilliantly, not saure how long it has been around for. Thanks, Andy. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. Is there a way to get this to work in Eureka? Step 5: Manage search permissions. getDisplayBox ( 'cost_center' ). Task are based on practical exposure. For this demo however, we will leave it enabled. Is there any way to get the script to use the variable order from the catalog item to order the variables when writing using your script? Thanks Mark! We can fix our catalog items for future use but is there anything which can be done to resolve this issue on items submitted before the fix? value ); //--classic UI alert ( g_form . ve.select(img[src*=arrow]).each(function(img){ Thanks. I apologize.We were trying to use the Abort on Variable Change Business rule and I think the problem may be caused by the fact that a client script was trying to hide one of the variables. I see that Variables is just text inserted into the Work Notes. The variable is new_user on the Corporate Directory catalog item. I had put this into our environment and it was working great, but we have a form with checkboxes and list collectors and its showing them as editable, not read only. Thanks for the quick response. They are best used when a user needs to see all options side by side when making their selection. Execution plan are legacy and are strictly use for task generation and ordering of those tasks. How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. hello sir,How to create Internal Service Case Catalog Items ? Im not sure why and was wondering if you might have an idea? The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides. Youve got a syntax error in another client script thats causing all other scripts to fail. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. In this example, we will create a Resolve Incident button to place on the incident ticket page. All Rights Reserved. Execution plans are better for simple process which is having sequential tasks. This is nice good work. What is difference between Variable and Variable Set.What is Cascade Variable.Explore the two step verification.What is MRVS ?Please make video on this ? elmt.Disabled = true; I will create a HI Server ticket regarding this setReadonly issue. Is there an easy way to make the buttons a specific color? Check any other scripts running against those forms. You can check out the ServiceNow wiki for details. In attached below video practical implementation of creating. I have my html set to show / hide certain buttons: